When communication goes wrong, one unclear, inaccurate, or potentially triggering message can quickly spiral into dozens of messages seeking clarification or, even worse, unclear communications circulating across the organization. It is the core building block of how we interact and ultimately get things done at work,” Lunney said. “This is alarming because is really the backbone of the business. Two-thirds of leaders report experiencing miscommunication at least once per week. Employees are spending high-value time on low-value workĭata from this year’s State of Business Communication Report shows that the amount of written communication is up 18% year-over-year, but the effectiveness of that communication is waning (-12%).
The pair discussed why solving miscommunication across the organization must become a top priority for leaders and how businesses can solve communication challenges at scale with AI-powered solutions. Enterprises are racing to adopt the technology and gain a competitive edge, but few will realize the full potential of AI without a strategic approach that considers how and where AI can be deployed for true organizational transformation.ĭuring a recent webinar, Grammarly’s chief revenue officer, Matt Rosenberg, sat down with The Harris Poll’s managing director of trends and thought leadership, Abbey Lunney, to discuss one of the biggest areas of opportunity for AI: workplace communication. Artificial intelligence (AI) has incredible potential to help businesses accelerate employee productivity, unlock creativity, and save time and costs.
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